Occasionally we get asked 'How do I get my New Rock Boots repaired?' so here are a few answers, just check out the statement that applies to you!
“I bought my New Rock Boots from newrockbootsuk.com under 12 months ago and require a repair”
If this statement applies to you please email us your New Rock Boots UK order number and some images of the issue you need repairing and we will contact the New Rock Boot Factory for you and see what we can arrange!
“I need a part or a replacement adornment for my New Rock Boots”
If this statement applies to you, it's best to contact New Rock directly in Spain. You can do so via their website here: www.newrock.com
“I bought my New Rock Boots from newrockbootsuk.com over 12 months ago and would like a repair.”
If this statement applies to you it's best to contact New Rock directly in Spain. You can do so via their website here: www.newrock.com to try to source the parts you need to take your boots to a local specialist cobbler to have them repaired.
“ I bought my New Rock Boots from another New Rock retailer under 12 months ago and require a repair”
In these instances it is best for you to contact your retailer to get some advice on having your boots repaired, however if they are not very helpful or unable to help you then you can contact the New Rock factory directly via their contact page here https://www.newrock.com/en/contact-us and they will help you arrange a repair.
“ I bought my New Rock Boots from another New Rock retailer over 12 months ago and require a repair.”
It is best in these cases to either contact New Rock directly via their contact page https://www.newrock.com/en/contact-us to see if they can help you or try and find a local cobbler who can make the repair for you as sometimes this is cheaper and faster than returning the boots to the factory in Spain for the repair.
*Please note: The New Rock Factory is in Spain so any repairs that go out to the factory will take a good few weeks to turn around and for boots that are over 12 months old there will be some transportation costs to consider.